1. Consultations
Full refund for cancellations at least 2 hours before the slot; no-shows by the doctor are always fully refunded plus a credit…2. Medicines & equipment
Orders can be cancelled until dispatch. Sealed items may be returned within 48 hours of delivery if damaged or incorrect…3. Rental deposits
Deposits are held, not charged as revenue, and are released within 5–7 working days of inspected return, less any documented damage or late fees…